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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A pop-up window will open. It contains detailed information about all the actions that you can perform on the given page. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive library of video tutorials illustrating how to work with our Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you are looking for, have a look at our comprehensive FAQ database, which covers questions asked by actual users and provides practical solutions. We frequently update our FAQ database with new articles so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can get in touch with our fantastic team of tech support engineers available 24-7-365 and ready to help you with any query. Each support ticket you submit will be replied to within 60 minutes (the average trouble ticket response time being only 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 307461

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com